Exchange vs Refund Calculator
An exchange keeps the revenue and the customer.
Value of an exchange over a refund
$13.92
$2,455 a month
An exchange keeps the revenue and the customer; a refund keeps neither. Offering a bonus to choose exchange over refund is worth up to $19.72 per return before it stops paying.
How the Exchange vs Refund Calculator works
An exchange keeps the revenue and the customer; a refund keeps neither. Offering a bonus to choose exchange over refund is worth up to the full contribution on the order before it stops paying.
Not financial advice. Marketplace fees change, and they vary by country, plan and seller status. Every rate here is an editable default, not a quoted price — check the platform's current fee schedule before you price a product against it. This is not tax or business advice.
Frequently asked questions
How do I convert refunds into exchanges?
Make exchange the default and the easy path — instant replacement dispatch, a bonus if they choose credit, and a returns portal that offers exchange before it offers refund.
What share can realistically be converted?
Where the return reason is fit or colour rather than dissatisfaction, a substantial share. Where the customer no longer wants the product at all, very little.
Is offering a bonus worth it?
Up to the contribution on the order. Anything less than that and an exchange is strictly better than a refund, even after the extra shipping.
Does instant exchange dispatch help?
Considerably — sending the replacement before the return arrives removes the wait that pushes people toward a refund. It carries a small risk of the return never arriving, priced against a large conversion gain.