Chargeback Cost Calculator
Even winning costs the fee and the time.
Cost of a lost chargeback
$131.09
2.3× the order value
Even winning costs the fee and the dispute time — $32.83. At 28% win rate the expected cost is $103.58, or $26,102 a year. Preventing them beats fighting them by a wide margin.
How the Chargeback Cost Calculator works
Winning a chargeback still costs the fee and the dispute time. At typical win rates the expected cost per chargeback is close to the full loss, which is why preventing them beats fighting them by a wide margin.
Not financial advice. Marketplace fees change, and they vary by country, plan and seller status. Every rate here is an editable default, not a quoted price — check the platform's current fee schedule before you price a product against it. This is not tax or business advice.
Frequently asked questions
What does a chargeback cost?
The reversed revenue, the goods, the shipping, the original processing fee, a chargeback fee of typically £15 to £25, and the staff time to dispute it.
What is a typical win rate?
Around 20% to 40% for merchants who dispute consistently with good evidence. Many merchants do not dispute at all, which guarantees a zero win rate.
Is disputing worth it?
For higher-value orders with tracking and delivery confirmation, usually. For low-value orders the staff time often exceeds the recovery, and a policy threshold is sensible.
What evidence wins?
Delivery confirmation to the billing address, order and communication history, and clear terms the customer accepted. Assembling it after the fact is far harder than capturing it as you go.